BestPlacemats.com, a division of SilverImpressions.com, is a family-owned business headquartered in Eastern Pennsylvania. We've been in the business since 1990, and on the web since 1999.

Packages shipped within the continental US are shipped via UPS. We are shipping from Eastern Pennsylvania - all orders bound for the east coast will be delivered within 1-3 business days. For other areas, please refer to our UPS map below. Please remember that delivery times quoted on the map are business days from shipping day. 

Please Note:

~ Orders shipped via Next Day Air, 2ND Day Air and 3 Day Select placed after 2PM EST will be shipped on the next business day.

~ Next Day Air means that the order will be delivered by 10:30 am on the next business day from the day it was shipped (not ordered).

~ 2ND Day Air means that the order will be delivered by the end of the day on the second business day from the day it was shipped (not ordered).

~ 3RD Day Select means that the order will be delivered by the end of the day on the third business day from the day it was shipped (not ordered).

WE MAKE EVERY EFFORT TO SHIP ALL ORDERS  WITHIN ONE BUSINESS DAY!Occasionaly items are out of stock - we will notify you be e-mail in such a case.

WE DO NOT SHIP TO P.O. BOX ADDRESSES.

If you'd like to make special delivery arrangements (such as Saturday Delivery), please call and speak with us personally.

Shipping charges are calculated by the weight of the item you ordered. We use UPS charts to calculate the shipping cost. Once your order is shipped you will receive a shipping confirmation by E-mail, including UPS tracking information.

This map shows time in transit for your ground package and will help you estimate delivery date for your order. Please remember whatever shipping method you choose,  only count business days.

We carefully check every item before shipping and we give extra care to our packaging to make sure that every item arrives safely. If your order arrives damaged or defective please contact us immediately. All claims must be submitted within 10 days of receipt of orders.

All purchases carry a 30-day money back guarantee. If you are unsatisfied with your purchase for any reason, please e-mail us at info@silverimpressions.com to arrange for a return. We will give you RA# and a shipping address. Merchandise must be returned in its original packaging, unused and in a new-like condition. The RA# must be marked on the outside box. We will not accept COD deliveries. Please make sure you use an insured carrier, as Silver Impressions can not be responsible for items lost or damaged in shipping. Personalized items can not be returned. No returns will be accepted after 30 days.

As soon as your returned item arrives at our office we will check it and issue a credit to the credit card used for purchase. If you received this item as a gift please provide us with a credit card number to which you want your credit applied. 

Returned items must be in perfect, unused condition and packed in their original packaging. Please note that shipping charges are not refundable.

Pimpernel & Jason products that have been opened are subject to a 25% charge as they cannot be resold at full price. The design is viewable through  the cellophane wrap - please only open if you're sure you want to keep them. 

PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR ALL OUTBOUND AND RETURN SHIPPING CHARGES ON RETURNED ORDERS. THE FULL OUTBOUND SHIPPING CHARGE WILL BE DEDUCTED FROM YOUR TOTAL REFUND. IF YOU PAID $4.95 FOR SHIPPING THE ACTUAL OUTBOUND SHIPPING WERE MOST LIKELY MORE. PLEASE MAKE YOUR CHOICE CAREFULLY WHEN PLACING AN ORDER, SHIPPING COST BACK AND FORTH CAN BE HEFTY.

Address any customer service issues by E-mail to info@BestPlacemats.com.